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What’s New @ WJIL

June 1st, 2010

As our profession contemplates the future of libraries, a recurring theme surfaces: that the public trust and faith in the institution is not so much about information retrieval or document management as it is about the intangibles—the relationships, the place, the environment for learning. It is top-notch customer service that will sustain and grow libraries. In this edition of “What’s New @ WJIL” you’ll find the tools that can help you build a top-notch reputation for customer service in your library.

http://webjunctionworks.org/il/blog/index.php/2010/05/27/whats-new-wjil-focus-on-customer-service-interpersonal-skills/

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